Big Box Cars launched just over 3 years ago with a business model that completely turned buying a used car on its head. With haggle free pricing, money back guarantees & complimentary roadside assist, the buying public have loved the concept.
“Over the last 3 years, we have sold in excess of 5000 used cars to customers all over Brisbane, the Gold and Sunshine coast and Ipswich, as well as a lot of interstate interest” said Tom Kennedy, General Manager, Big Box Cars.
“The customers have loved the choice of cars we have, plus the hassle free nature of how we do it. We have generated over 500 google reviews at a rating close to 5/5 stars, which is testament to the customer experience, and the focus we have on it”
“We quickly realised that we are only really providing a solution to half the customers problem - which is buying a car, and that providing a service and tyre program that extends beyond the initial customer purchase was the next logical step”
The Big Box Cars site is located on a huge 20,000m2 location on Riawena Road, with a number of pre-existing sheds.
The latest shed conversion has seen an expansion to the Reconditioning area, the inclusion of over 15 hoists, a complete in-house paint booth solution, car wash and the addition of some experienced service technicians to the team.
“It hasn’t been that big a leap for the team - given that we are currently reconditioning up to 400 cars every month onsite, adding additional capacity and facilities to include vehicle servicing has complemented the reconditioning department well” Graham Cameron, Big Box Cars Service Manager.
The wide variety and quantity of makes and models that are retailed through Big Box Cars, ensures that the service team are extremely familiar with a wide range of brands and their intricacies. For example, the service department have up to 8 different types of Valvoline Oil on hand and only use the one based on the manufacturers specifications.
The Big Box Cars servicing team offer a wide range of servicing starting at just $169 - this is the baseline service that ensures the oil is changed, oil filter replaced and the car’s vital components are checked & anything of concern is brought to the customers attention.
“We understand servicing can be an inconvenience to customers - to help improve the experience, we’ve installed a car wash facility to ensure every car receives an external car wash as well as an early bird key drop off, and have flexible options in terms of pick up after hours
With 2 technicians working on every car, we get your car serviced quicker - in less than 2 hours - which helps to get the customer back on with their day. Alternatively, we also have a program to include a complimentary loan car if required”
The team are also set up to handle log book servicing as per manufacturer’s specifications, plus the host of battery replacements, suspension repairs and more.
Given the volume of cars that we recondition and service, tyres are one of the biggest areas within the business. We have built some really strong relationships with a range of leading tyre suppliers in Brisbane. We sell all the big brands, like Falken, Goodyear, Dunlop, Bridgstone, Michellin, Contintental & Hankook to name just a few.
“The key with tyres for us is ensuring that you are offered the correct and safest tyres for your car that you can afford, and they are fit for the purpose of what your wanting to use them for. There is no point in us selling you highway tyres if you spend most of your weekends driving on the beach”
With every set of tyres fitted onsite, our team also ensure they are correctly aligned and balanced to ensure you get the maximum life from your tyres.
If you don’t have the time or know that you are not equipped to do this yourself, why not book your next service through Big Box Cars Service & Tyres. You can choose which level of service you’d like us to provide you with depending on what you require and benefit from our 2 hour express service turn around, early bird drop off and after hours pick up, free exterior car wash and complimentary car loan (silver service and above) offers. We're open Monday - Friday, 8AM - 5PM.
next time you need to have your vehicle serviced, visit Big Box Cars
Service & Tyres and put your mind at ease whilst our professional
technicians take the time to ensure your tyres are well-cared for, and
that you’ll be traveling smoothly and safely.
Big Box Cars we have discovered a better way to buy and sell used cars.
We have taken away the bits that were most painful and re-invented the