BigBoxCars Tyre & Service | COVID-19 Update

At all BigBoxCars Tyre & Service departments, we are placing the highest priority on health & hygiene. Our approach is that a sanitised car is a healthy car - we have implemented a number of protocols in both our sales and service departments in line with Queensland Government recommendations & industry best practice, including social distancing.

We want to reassure you that we have a proactive and practical approach to addressing concerns about this issue. Our highest priority is the health and wellbeing of our guests, and our employees.

As an essential service, we are open for business and you can expect to receive the same friendly, helpful and caring guest experience that you always receive at BigBoxCars.

Vehicle Sanitisation

Our Service Department is business as usual.

We have subsequently adopted the use of MEDIMAX Antibacterial agents into our servicing procedure, applying these on;

  • Door handles
  • Interior trim
  • Steering wheel
  • Gear lever
  • Any all other high touch points
Your car will also be sanitised on arrival, and then sanitised again prior to collection after your service.

Free Air Care Treatments

We will complimentary treat your car with Renew Air Care, an anti-microbial interior treatment that's anti-bacterial, anti-fungal & anti-viral. Benefits of this treatment include

• Antimicrobial, antibacterial action
• Disinfects, sanitises, deodorises your car's interior
• Non-toxic, for allergy suffers
• Creates a new car interior smel

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Vehicle Pick Up & Drop Off

BigBoxCars Tyre & Service is offering a Pick-up and Drop-off service for service customers for full convenience and flexibility. We’ll pick-up your car from your specified location and can provide you with a Loan car in certain circumstances.

Both at our Service Centre and on location, cashless payment options are available to help ensure contactless and seamless payment options for our customers.

Healthcare & Emergency Service Workers Special

To help assist our Healthcare & Emergency Service workers, and thank them for their incredible efforts in these unprecedented times, BigBoxCars Tyre & Service are offering a complimentary loan vehicle & complimentary Renew Air Care treatment. Simply present your appropriate healthcare or emergency services identification on arrival to the service department.

Added Precautions at BigBoxCars Tyre & Service

Staff at all our BigBoxCars Tyre & Service departments are strictly adhering to the following:

  • Refrain from shaking hands and practice active social distancing during interaction with customers.
  • Wear necessary protective gear to help ensure proper hygiene during any customer interaction.
  • Provide hand sanitiser dispensers across the business, particularly in high traffic areas.
  • Increase frequency of cleaning high-touch surfaces in public areas with additional staffing.
  • If an employee is experiencing any flu-like symptoms, they will be asked to promptly seek medical advice and remain at home until they are free of symptoms.

These are extraordinary times. As a valued BigBoxCars customer, we will continue to keep you informed of important updates, initiatives or developments regarding the services we provide.

  • Additionally, our Customer Care Hotline and social media channels are ready to respond to your inquiries and concerns. Please feel free to reach out to us on by calling 1300 244 269 (between 8am - 5pm).

Please stay safe and continue to take appropriate precautions to help protect you and your loved ones.

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