More Than Just Cars: Our Dedication to Exceptional Customer Service, Queensland Style

More Than Just Cars

Our Dedication to Exceptional Customer Service, Queensland Style

At Big Box Cars, we believe buying a car should be an exciting journey, not a stressful ordeal. That's why we've built our entire philosophy around one core principle: exceptional customer service, delivered with a genuine Queensland touch. We're more than just a place to buy a vehicle; we're your partners in finding the perfect ride and ensuring your ongoing satisfaction long after you drive out of the carpark.

What does this dedication look like in practice? It's woven into every aspect of your Big Box Cars experience:

Say Goodbye to Stress with Haggle-Free Pricing: We understand that the traditional car buying process can be daunting, often involving stressful price negotiations. That's why we've embraced haggle-free pricing. The price you see is the price you pay, eliminating the anxiety and pressure of playing pricing games. We believe in transparent and fair value right from the start.

Complete Peace of Mind with Car History Reports: We want you to feel confident in your purchase. That's why every vehicle at Big Box Cars comes with a comprehensive car history report. You'll have full transparency into the vehicle's past, giving you the information you need to make an informed decision.

Driving with Confidence: 12 Months of 24/7 Roadside Assistance: Your peace of mind extends beyond the purchase. Every car from Big Box Cars comes with 12 months of complimentary 24/7 roadside assistance. Whether you have a flat tyre, a dead battery, or any other unexpected issue, help is just a phone call away, day or night.

Hear What Our Customers Have to Say

We're incredibly proud of the positive feedback we receive from our customers. Here's a glimpse into their experiences:

• “Lorren is a lovely girl with excellent customer skills. She is always smiling and is promt to help you et answer your queries. It is a pleasure to deal with her.” Myriam
• “Incredible customer service. We were so impressed with the process of purchasing a car with Big Box Cars. Many thanks to the wonderfully helpful staff, and particularly mention to Harrison for his outstanding assistance. Strongly recommend this dealership for thoughtful customer service.” Charlotte
• " We recently bought car from Harrison and had a good experience. The car is in good condition and drives really well. Harrison was attentive to our concerns throughout the process and followed through on everything he promised. The trade-in was handled smoothly and without any hassle. Overall, a straightforward and positive experience – would definitely recommend!” - Lindi

These are just a few examples of the many positive experiences our customers have shared. Our Google Rating of 4.7 star rating from over two and a half thousand reviews reflects the consistent dedication of our entire team to exceeding expectations.

"Choose, Buy, Enjoy": A Seamless Purchasing Experience:

We've streamlined the car buying process to make it as simple, stress-free, and convenient as possible. Our "Choose, Buy, Enjoy" philosophy means you can walk into our showroom, browse our extensive selection, find the perfect car, organise finance with our expert team, and potentially drive away in your new vehicle all in the same day! We handle the details so you can focus on the excitement of your new ride.

Our commitment to exceptional customer service is more than just a tagline – it's the foundation of everything we do. From our knowledgeable and friendly sales team to our skilled service technicians, every member of the Big Box Cars family is dedicated to ensuring your complete satisfaction. We invest in ongoing staff training in customer care to equip our team with the skills and empathy to truly understand and meet your needs.

At Big Box Cars, you're not just buying a car; you're joining a community. We're here to support you throughout your ownership journey with transparent communication, reliable after-sales support, and a genuine desire to make your experience a positive one. Come and discover the Big Box Cars difference – where exceptional customer service comes standard.