Terms and Conditions

48-hour money back guarantee | rights and responsibilities

  • Within 2 consecutive days of delivery you are entitled to a full refund of the purchase price of the car. This needs to be provided in writing or via email within the 48 hours’ period.
  • The vehicle will need to be returned by the owner to 127 Riawena Road, Salisbury, Queensland 4107 in the same condition it was at purchase. The exception is fair wear and tear or a mechanical problem that was not caused by you.
  • If the purchase agreement involves a trade in vehicle, we will not sell that trade-in vehicle until the 48-hour money back guarantee period has lapsed
  • Some situations will impact the 48-hour guarantee:
    • If the vehicle is financed, and the amount refundable is not sufficient to payout the loan, then the money back guarantee does not apply.
    • If the vehicle has driven more than 300km before it is returned, the 48-hour money back guarantee does not apply.
    • If the vehicle sustains any damage or has been in an accident before it is returned, the 48-hour money back guarantee does not apply.
  • A limit of 2 cars per customer applies in any 12 month period

Australia wide delivery | rights and responsibilities

We can help with delivery for you across Australia. We have relationships with all of the major transport providers, which means we can provide industry competitive quote at our invoice cost to you.

Cars need to be insured by customers before being transported. Our transport providers will complete a handover inspection report at pick up and drop off. You need to review the report on the vehicle’s arrival. If you disagree with the report, then you need to record that disagreement on the collection document slip from the transport provider prior to accepting your vehicle.

Keep a copy of this report for discussion with Bigboxcars and the authorised repair agent.

Discussing delivery issues – Go to bigbox.com.au/contact us and complete a delivery enquiry form. Alternatively, call us on 1300 244 269

24 hour hold | rights and responsibilities

A vehicle can be held for 24 hours at a customer’s request via a $100 deposit.

This holding deposit can be used as a part payment on your new car when you choose to

proceed with the purchase or;

Should the 24 hour time period lapse or you choose not to proceed, the money will be refunded, no questions asked and the hold removed.

You are only permitted to hold 1 vehicle at any given time.

Fixed price promise | terms & conditions

The final price of the car is displayed on the car – what you see, is what you pay. Our drive away price includes all statutory and government on road costs, including registration and stamp duty.

Each vehicle price is determined by our team of inventory analysts. They have researched every vehicle against the market, and using real time third party data, have priced the car to be better than the market average for similar cars for sale at Queensland dealership's.

Sell Your Car - Online Trade-in Valuation Service

By completing the request form on the linked page (“We'll Buy Your Car / Sell my Car”), you confirm that you wish for us to provide an online valuation of Your Vehicle. After passing an inspection at a premises nominated by Us, we may complete the purchase of Your Vehicle or accept it for a trade-in (‘We'll Buy Your Car’), as governed by these Terms and Conditions.


Copyright in the Big Box Cars Website (including text, graphics, logos, icons, sound recordings and software) is owned or licensed by us. Other than for the purposes of, and subject to the conditions prescribed under, the Copyright Act 1968 and similar legislation which applies in your location, and except as expressly authorised by these terms and conditions, you may not in any form or by any means: Reproduce, copy, communicate to the public, store, distribute, print, display, perform, publish or adapt from any part of the Big Box Cars Website; or Commercialise any information, products or services obtained from any part of the Big Box Cars Website; Without our written permission.


The Big Box Cars Website includes registered trademarks owned by us (or our licensors) and trademarks that are the subject of applications for registration by us (or our licensors). You must not use any of our trade marks: in or as the whole or part of your own trade marks or business name or company name; in connection with activities, products or services which are not ours; in a manner which may be confusing, misleading or deceptive; in a manner that disparages us or our information, products or services (including this web site). You must not authorise or assist any person to do any of the acts specified above.

Restricted Use

Unless we agree otherwise in writing, you are provided with access to this web site only for your personal use. You are authorised to print a copy of any information contained on this web site for your personal use, unless such printing is expressly prohibited. Without limiting the foregoing, you may not without our written permission on sell information obtained from this web site.

Linked Websites

The Big Box Cars Website may contain links to other websites. Those links are provided for convenience only and may not remain current or be maintained. We are not responsible for the content or privacy practices associated with linked websites. You access linked websites at your own risk. We have not checked the accuracy or completeness of the information or the suitability of the content on any such linked websites. You must make your own enquiries with the relevant third party direct before relying on the third party information or entering into a transaction in relation to any such linked websites. Our links with linked websites should not be construed as an endorsement, approval or recommendation by us of the owners or operators of those linked web sites, or of any information, graphics, materials, products or services referred to or contained on those linked websites, unless and to the extent stipulated to the contrary.

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