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Frequently Asked Questions
See below for some of our most commonly asked questions. If your query isn’t covered, please contact us here.
I want to buy online but have some queries?
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You can talk to any one of our sales team for more information - email us, give us a call or use our live chat.
How secure is your online deposit process?
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We use a secured verified payment provider which utilises encrypted software protecting your card payment details. We do not store any of your card details.
What if I don’t like the car or it is not as I expected it ?
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We have a 48 hour money back guarantee on all our vehicles. We would be happy to take the vehicle back, or offer an alternative. Whatever suits you.
I would like to amend or cancel my order
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Please see our Terms & Conditions page, however we would like to try and help you before you cancel your order, so please contact one of our sales team to discuss this further.
If you would like to amend your order you can speak to anyone of our sales team and they will happily process any amendments to your order.
Can I amend my delivery and collection day after I have placed my order?
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Absolutely. Please speak to our sales team as soon as possible to review options.
Finance
How do I get my finance settlement?
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We can help you with this. One of our business managers will be able to obtain your settlement figure.
I have some questions regarding financing my purchase, who should I speak to?
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We would be happy to talk to you regarding any questions you have about financing your car purchase. Our business managers can be contacted by email or phone, and we can handle all the paperwork online.
Trade-in
Can I use my trade-in as my deposit for my car purchase?
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Yes, you can use your trade-in as all or part of your deposit towards your car purchase. However, if there is outstanding finance on your trade in, this will have to be settled by BigBoxCars as part of the transaction. Any amount left after settlement of your finance can be used towards your deposit.
What happens if my trade-in is worth more than the car I want to purchase?
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If your car is valued more than the car you would like to purchase, and there is no outstanding finance on it, we will happily give you back the difference. This would be paid to you after taking delivery of your new vehicle.
Is the online valuation you give me for my trade-in guaranteed?
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It is a very good guide as to the price we will pay. The final price is determined based on a fair market value assessment. This price may differ if the vehicle is not as described, or missing items like spare keys or written log book service history.
Can I remove my trade-in from my order at any time?
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Yes, you can remove your trade-in from your order at any time prior to your vehicle handover. You will though, have to allow for any adjustment in your quotation if your trade-in was being used towards your deposit.