Frequently Asked Questions

Do we offer finance?
Yes! Big Box Cars offers a range of flexible finance options to help make your next vehicle purchase easy. We have on-site finance specialists who work with a wide range of lenders to help find a finance solution that suits your individual needs and circumstances.

Do we accept vehicle trade-ins?
Absolutely! We accept trade-ins of all makes, models, ages and conditions, provided the vehicle is currently registered. Our experienced team will assess your vehicle and provide you with a competitive trade-in valuation as part of your purchase.

Is the advertised price the 'Drive Away Price"? 
Yes. The advertised price is our Drive Away Price. This includes all applicable government charges, including registration transfer, so there are no unexpected fees or charges added to the advertised vehicle price.

What warranty does the car come with?
Most vehicles at Big Box Cars come with either the balance of the manufacturer's new car warranty or a 3-month/5,000km statutory warranty, where applicable, in accordance with Queensland requirements. For additional peace of mind, we also offer customers the option to extend their warranty for up to 5 years. Our team can explain the available options when you purchase your vehicle.

Are our prices negotiable?
Our prices are not negotiable. We operate with transparent, market-based pricing, meaning our vehicles are priced competitively from the outset. Our Drive Away prices include all applicable fees and government charges, so you can shop with confidence knowing the advertised price is the price you pay. Our goal is to ensure every customer receives a vehicle that represents fantastic value, without the need for traditional back-and-forth negotiations.

Where do our cars come from?
Our vehicles come from all over Australia. We have a team of highly experienced vehicle buyers who work with a wide range of sources and locations across the country. This allows us to carefully select and source a diverse range of quality used vehicles, giving our customers more choice while maintaining the high standards we look for when purchasing stock for Big Box Cars.

Do we offer novated leases?
While we don't arrange novated leases directly ourselves, we're more than happy to help prepare your vehicle if your employer offers salary packaging through a novated lease provider. And if you're not sure novated leasing is the right fit, our Finance team can talk you through traditional car finance instead - we'll help you find an option that works for you!

Do we offer insurance?
Yes, our Finance and Insurance team can quote you on a Comprehensive Insurance policy to accompany your purchase. We compare options and can find a policy that suits your vehicle and how you use it, and we'll talk you through the inclusions, exclusions, and excess options so you know exactly what you're covered for. Ask our Finance team for a quote as part of your purchase

What is your interest rate?
Interest rates depend on the lender, the loan term, your credit profile, and the vehicle you're financing, so there isn't a single "one size fits all" rate we can quote here. Our F&I team compares options across our lender panel to find you a competitive rate for your circumstances - get in touch or start an application and we'll give you a personalised quote

Do we offer business loans?
Yes, we can help arrange finance for business purchases through a Chattel Mortgage under your ABN if you are using the vehicle for 50% or more for business use. We can do loans for the following type of business structures:

• Sole traders
• Partnerships
• Private Companies
• Trusts
• Charities

Speak with our Finance team for more information and we can tailor a package to suit your needs.

If you sell us your car, when and how do you get paid?
We pay by EFT/bank transfer scheduled daily. 

To sell us your car, does your car need a Roadworthy Certificate?
No, we don’t expect our customers to get a Roadworthy completed prior to selling with us. Big Box Cars take on all responsibility for vehicle condition after purchase.

Do you need to remove your PPQ plate prior to selling us your car?
No. We include the removal of PPQ plates and all transfer costs into all of our final offer, so you don't have to!

Do we buy all cars?
Yes! We buy all makes and models of vehicles. Values are determined by current Live Market Data and are reflective of current market condition

Do you need to contact TMR for a Registration transfer?  
No. We take care of all registration transfers and costs as part of our offer to you. We consider the value of the remaining registration in every evaluation completed.