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Enter your postcode, vehicle registration and mileage for a free, quick and easy valuation
Frequently Asked Questions
See below for some of our most commonly asked questions. If your query isn’t covered, please contact us here.
What type of vehicles do you buy or trade-in?
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We will buy or trade in cars, vans and utes. There are some vehicles that we won’t be able to give you an instant offer for (see T&Cs here), but once you provide the details of your vehicle, we will get in touch with you to provide you an instant offer. Cars over 10 years old or 150,000 kilometres will not generate an instant offer.
How is the instant offer range on my vehicle calculated?
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Your instant offer is calculated by taking into account the following:
Current market pricing, based on data supplied by independent vehicle valuation website, Glasses Guide
The make, model and year of your car
The registration being current
The number of kilometres on the odometer matching a relative number for the the age of the car
The Service History of the vehicle is the up-to-date, log books are up to date & available.
All the components of your car are working / still with the car ie. GPS, cargo blinds, stereo, speakers
2 sets of keys are included
There are no illegal modifications
The interior / exterior condition of your vehicle is considered good for it's age
How do I know if the price you’re offering is fair?
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A number of variables are factored in to determine your vehicle's price. These include the condition of the vehicle and the current market price for the make, model and age of your vehicle.
Please note that the instant price is subject to an inspection of your vehicle and the T&Cs. If the condition of the vehicle is different than the expected condition, we may revise the amount we offer you.
Where do I get my car inspected?
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Once your online application has been submitted, one of our buying team will contact you to arrange an inspection at a time that best suits you.
We operate Monday-Friday, 8.30am - 5.30pm, and Saturday, 8.30am until 5pm
When can I be expect to be contacted?
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Our buying team are available 6 days per week. Monday to Friday, from 8.30am to 5:30pm, Saturday 8.30am to 5pm. In most cases, you’ll be contacted the same day or next business day - depending on the day and time you submitted your valuation.
How long is the online instant offer valid for?
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Your instant offer is valid for 7 days from the date of the valuation. We reserve the right to extend or withdraw the offer at any time.
Is the online instant offer negotiable once offered?
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No, the online price range is determined by independent market valuation site, Glasses Guide. This is a fair market price, based on the details you have provided. Our buying team will use the price range guide as an indicator on the vehicle's value. On inspection, your instant offer price may vary depending on the condition, documentation provided with your vehicle (refer T&C')
What determines if my car doesn’t pass an inspection?
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If your vehicle meets any of the following criteria it will not pass inspection and any offer that has been made will be withdrawn.
If it the vehicle has has been identified as stolen or written off, shows signs of being repaired after being involved in a major accident, is determined to have major mechanical defects or issues, or has had hail damage.